Privacy Policy
How we collect, use, and protect your personal information
Secure
Protected
GDPR Compliant
Last updated: October 19, 2025
Ellen Cleaning (operated by Azul em Órbita Unipessoal LDA) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.
Information We Collect
Personal Information
We may collect the following personal information:
- Name and contact information (email, phone number)
- Service address and property details
- Service preferences and special requirements
- Communication history and feedback
Automatically Collected Information
When you visit our website, we automatically collect:
- IP address and device information
- Browser type and version
- Pages visited and time spent on site
- Referring website information
How We Use Your Information
We use your information to:
- Provide and improve our cleaning services
- Communicate with you about appointments and services
- Process service requests and provide quotes
- Provide customer support
- Analyze website usage and improve user experience
- Comply with legal obligations
Data Sharing and Disclosure
We do not sell, trade, or rent your personal information. We may share information only in these circumstances:
- With your explicit consent
- To comply with legal requirements
- To protect our rights and safety
- In case of business transfer or merger
Your Rights (GDPR)
Under GDPR, you have the following rights:
- Right of Access: Request copies of your personal data
- Right of Rectification: Request correction of inaccurate data
- Right of Erasure: Request deletion of your data
- Right of Data Portability: Request transfer of your data
- Right to Object: Object to processing of your data
Contact Us About Privacy
If you have questions about this Privacy Policy or want to exercise your rights, please contact us: